We're delighted to offer nationwide delivery throughout the United States. Regrettably, at this time, we do not extend our services beyond the borders of the US. However, we're thrilled to announce that we do ship to P.O. boxes, ensuring convenience and accessibility for all our valued customers. Should you have any questions or require further assistance regarding shipping, please don't hesitate to reach out to our dedicated customer service team.

We provide convenient shipping options through USPS, including small and medium flat rate boxes.

Delight in the ease of shipping with our USPS Small Flat Rate Box at $10.40 and our USPS Medium Flat Rate Box at $18.40, ensuring swift delivery within 2 to 7 business days.

Plus, enjoy the added benefit of Free Shipping on orders over $150, making your shopping experience with us even more rewarding.

Once your order is placed, our seamless shipping process kicks into gear automatically. Should you require a change in your shipping address to a different destination, we've got you covered! Simply reach out to us promptly within 24 hours at customerservice@ilcsiskincareus.com, providing your name and order number. Our dedicated team will swiftly assist you with any necessary adjustments to ensure your order reaches the right destination hassle-free. Your satisfaction is our priority, and we're here to make your shopping experience as smooth as possible.

Once your order sets sail, keep an eye on your inbox for a special notification from us. Inside, you'll find your golden ticket: a tracking number to keep tabs on your package's journey. Please allow up to 72 hours for the tracking information to sprout wings and take flight. Should your order wander off the beaten path and fail to arrive within 8 business days of receiving your shipping confirmation email, don't fret! Simply drop us a line at customerservice@ilcsiskincareus.com, including your name and order number. Our dedicated crew will set sail to investigate and ensure your treasures reach you safe and sound. We're here to navigate any bumps in the road and make your shopping voyage a smooth sailing experience.

Should your order encounter rough waters and arrive damaged, we're here to right the ship! Please don't hesitate to reach out to us at customerservice@ilcsiskincareus.com at your earliest convenience, providing your order number along with a snapshot capturing the condition of the item. Rest assured, we handle these situations with care and consideration, addressing each case individually. Our dedicated team will sail through troubled waters to seek a satisfactory solution that leaves you feeling shipshape. Your satisfaction is our compass, and we're committed to navigating any challenges together.

Unfortunately, once an order has been placed, it cannot be modified or canceled due to our automated order processing system. We apologize for any inconvenience this may cause. Please review your order carefully before completing your purchase or if you have still questions please contact us at customerservice@ilcsiskincareus.com.

If you haven't received the confirmation email, here's what you can do:

1. Check your Spam or Junk folder: Sometimes confirmation emails can end up in these folders by mistake. Please check these folders in your email inbox.
2. Wait a few minutes: Occasionally, there may be delays in email delivery. Please wait a few minutes and then check your inbox again.
3. Contact customer support: If you've tried the above steps and still haven't received the confirmation email, please reach out to our customer support team at customerservice@ilcsiskincareus.com for further assistance. They will be able to help you confirm your email address and ensure that you receive the necessary information.

To view your order history, please follow these steps:

1. Log in to your account on our website.
2. Once logged in, navigate to the "My Account" section.
3. Look for the option labeled "My Orders."
4. Click on the "Order History" or "My Orders" link to view a list of all your past orders.
5. You should be able to see details such as order numbers, order dates, items purchased, and order statuses.

If you have any further questions or encounter any issues, feel free to contact our customer support team at customerservice@ilcsiskincareus.com for assistance.

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Our products are designed with safety and suitability in mind for individuals ranging from 12 years old to 50 and beyond. We prioritize quality and adherence to safety standards to ensure that our products are suitable for a diverse range of ages. However, it's important to consider individual preferences, sensitivities, and any specific age recommendations provided for certain products. If you have any concerns or questions about the suitability of our products for a particular age group, please don't hesitate to contact our customer support team for further assistance.

Our products are "Certified Natural"

Rest assured, our commitment to natural excellence is backed by prestigious certifications from internationally recognized agencies such as COSMOS (Belgium) and BDIH (Germany). These esteemed certifications affirm our dedication to using natural and organic ingredients, upholding sustainable farming practices, and adhering to stringent guidelines that prohibit the use of harmful chemicals. Our production methods prioritize environmental sustainability, promoting eco-friendly practices every step of the way. With these certifications, you can trust that our products are crafted with care and integrity, ensuring a harmonious balance between nature and skincare excellence.

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We accept various forms of payment to make your shopping experience convenient and secure. You can pay using major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer Shop Pay, a quick and secure payment option that allows you to save your payment and shipping information for faster checkout in the future.

If you have any specific questions about payment methods or encounter any issues during checkout, please don't hesitate to reach out to our customer support team at customerservice@ilcsiskincareus.com for assistance. We're here to help make your shopping experience as smooth as possible.

At this time, we're not offering gift card purchases through our online platform. However, we're continually exploring ways to enhance your shopping experience, and gift cards may be available in the future.

We offer a 30-day return policy. Your satisfaction is our priority, which is why we offer you the flexibility to request a return within 30 days of receiving your item. For detailed information on how to initiate a return and our refund process, please refer to our comprehensive Return and Refund Policy. Your trust means everything to us, and we're committed to ensuring your shopping experience with us is nothing short of exceptional.

Absolutely! Once your return is approved, we'll swiftly provide you with a complimentary return shipping label, along with comprehensive instructions on the seamless return process and the designated return address. Remember, to ensure smooth processing, kindly refrain from sending back items without prior approval. We're here to streamline your return experience and ensure it's nothing short of effortless.

When your refund request is approved, we'll swiftly process your refund using your original payment method. Your convenience is paramount to us, and we aim to make the refund process as seamless as possible for you. For a detailed overview of our refund procedures and policies, please consult our Return and Refund Policy. We're committed to ensuring your satisfaction every step of the way.

Anticipate your refund to be processed swiftly within 10 business days. Kindly keep in mind that the processing time may vary depending on your bank or credit card company. Should you find that more than 15 business days have elapsed since the approval of your return, please don't hesitate to reach out to us at customerservice@ilcsiskincareus.com. Your satisfaction is paramount, and we're here to ensure your experience with us is nothing short of exceptional.

To discover more about our brand, our products.

On our website, you'll find comprehensive information about our range of skincare products, including detailed descriptions, ingredients lists, usage instructions, and customer reviews. Additionally, you can explore our blog section for skincare tips, industry insights, and updates about our latest products and promotions.

Furthermore, you can follow us on social media platforms such as Instagram, Facebook, and TikTok [@ilcsiskincareus] to stay connected and informed about our brand and upcoming events.

If you have any specific questions or need further assistance, please don't hesitate to reach out to our customer service team. We're here to help and ensure that you have a positive experience with Ilcsi skincare products.

Thank you for considering Ilcsi for your skincare needs. We look forward to helping you achieve healthy, radiant skin!

Our loyalty program is designed to reward our valued customers like you with exclusive benefits every time you shop with us. Here's how it works:

1. Sign Up: To join our loyalty program, simply sign up for an account on our website. If you're already a registered customer, you're automatically enrolled.
2. Earn Points: With every purchase you make, you'll earn points that can be redeemed for exciting rewards. The more you shop, the more points you'll accumulate.
3. Enjoy Rewards: Once you've collected enough points, you can redeem them for various rewards such as discounts on future purchases.
4. Stay Updated: Be sure to stay updated on your points balance and available rewards by logging into your account on our website or checking with our customer service team.

We're committed to providing you with a rewarding shopping experience, and our loyalty program is just one way we show our appreciation for your continued support.

Thank you for reaching out to us regarding Ilcsi products in the United States. We are pleased to inform you that Waterfall Distributors Inc. is the official distributor of Ilcsi products in the United States. As the authorized distributor, we ensure the availability and quality of Ilcsi products throughout the country. While we are the primary distributor, there may be select authorized retailers who also carry Ilcsi products. However, for the most reliable and authentic experience, we recommend purchasing directly from Waterfall Distributors Inc. If you have any further questions or require assistance, please feel free to contact us at customerservice@ilcsiskincareus.com.

Thank you for your inquiry and interest in Ilcsi products in the United States. We're here to assist you with any questions you may have. Please feel free to reach out to us through the following channels:

1. Email: You can email us at customerservice@ilcsiskincareus.com with your questions, and one of our representatives will get back to you as soon as possible.
2. Contact Form: Alternatively, you can fill out the contact form on our website [https://ilcsiskincareus.com/pages/contact], and we'll respond to your inquiry promptly.

We look forward to assisting you and providing you with the information you need. Thank you for choosing Ilcsi products!